FAQ Center
All answers to your questions
in one place
From device issues to claiming bonuses, deposit methods, and live casino — you'll find clear answers to everything on this FAQ page.
Whether you're new to olx17 or a returning player, a little help is sometimes needed. On this page we've organised the most frequently asked questions into four sections: device and technical issues, welcome bonus, deposit methods, and live casino games. Every answer is written in straightforward, plain language so you can find a solution quickly. If you can't find your question, our 24/7 support team is always ready.
Device & Technical Issues
olx17 runs smoothly on any modern smartphone, tablet, or computer. The site works fully on both Android and iOS. Use any updated browser — Chrome, Firefox, Safari, or Edge. Older browsers may cause page load issues, so keeping your browser on the latest version is important.
First, clear your browser's cache and cookies — in Chrome you can do this from Settings → Privacy and security → Clear browsing data. Then refresh the page. In most cases the site returns to normal speed after clearing the cache. Also check your internet connection once.
Yes, absolutely. olx17's site is fully mobile-responsive, so you can play all games from your phone's browser without downloading a separate app. Open Chrome or Safari, go to the site, log in, and start playing right away — no installation needed.
In Chrome, open the site, tap the three-dot menu at the top right, and choose "Add to Home screen". In Safari, tap the Share button and select "Add to Home Screen". A shortcut will then be created on your home screen and you'll get an experience similar to a native app.
Once your connection is restored, you can rejoin the game and the result of any incomplete round is settled automatically from the server. Keeping a stable internet connection greatly reduces the chance of running into this problem. For any major issue, contact us directly via live chat.
Welcome Bonus
Open an account and make your first deposit. A minimum deposit of ৳300 will automatically add a 120% bonus to your account — up to a maximum of ৳20,000. Example: deposit ৳1,000 and you receive ৳1,200 in bonus, giving you a total balance of ৳2,200.
A 25x wagering requirement applies to the bonus amount — on the bonus only, not on the deposit amount. Example: if you receive a ৳1,200 bonus, you must place a total of ৳30,000 in bets before you can withdraw bonus winnings. Counting starts from the day you receive the bonus.
Most games on the site — including slots, live casino, and table games — count toward wagering. However, the contribution from some games or providers may differ. Check the terms and conditions page for the specific list, or ask support.
Yes, you can request to cancel a bonus before the wagering is complete. However, cancelling will remove both the bonus and any winnings earned from it. Contact the support team via live chat to request a cancellation.
How to Deposit Money
Log in to your account, go to the deposit section, and select bKash. Send money to the designated number via bKash and enter the transaction ID on the site. Your balance will be credited within a few minutes. The minimum deposit amount is ৳300.
Deposits are usually reflected within a few minutes, but network delays can occasionally cause a short wait. Check that you submitted the transaction ID correctly. If the issue persists, contact live chat with a screenshot of the transaction and it will be resolved quickly.
olx17 currently supports three mobile wallets: bKash, Nagad, and Rocket. Both deposits and withdrawals are available through all three methods. The minimum deposit is ৳300 and the minimum withdrawal is ৳500.
olx17 itself does not charge any additional fee on deposits. However, your mobile wallet operator (bKash, Nagad, or Rocket) may deduct their own fee for Send Money or cash out — that depends on the respective service's policy.
Yes, the deposit process through Nagad is straightforward. On the deposit page, select Nagad, send money to the indicated number from Nagad, and enter the transaction ID. The balance updates within a few minutes, just like with bKash.
Live Casino
Roulette has a spinning wheel and a ball. The wheel is marked with numbers 0 to 36. You bet on which number, colour (red or black), or odd/even the ball will land on. The dealer spins the ball and where it stops is the winner. A correct bet pays out at a set ratio.
In baccarat, you bet on either the "Player" or the "Banker". The goal is for the hand whose total is closest to 9 to win. 10s and face cards are worth zero; all others count at face value. Because the rules are very simple, it is extremely popular in live casino.
Yes, the live casino tables are designed with a mobile-friendly layout. A stable internet connection is needed for a good experience — use 4G or a good WiFi connection to keep the video stream smooth. The camera angle and betting interface are adjusted to fit a mobile screen.
Different tables have different limits, so there are suitable tables for players with both small and large budgets. Before entering each table, the minimum and maximum limits are shown on screen — choose whichever suits you.
Yes, both Teen Patti and Andar Bahar are available in olx17's live casino. Teen Patti is a classic South Asian three-card game where the best hand wins. Andar Bahar is a simple guessing game — you just bet on whether a card will fall on the Andar (inside) or Bahar (outside) side.
Still have questions?
Our support team is with you seven days a week, twenty-four hours a day. Help is available in both Bengali and English. Chat with us directly via live chat or send us an email.