olx17 Privacy Policy
Your personal information is our highest priority. Learn in detail how olx17 collects, stores, and protects your data in this policy.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the olx17 platform. When you use our website, create an account, or use our services, you are considered to have given your consent to the terms of this Policy.
olx17 is committed to ensuring a safe, transparent, and responsible online gaming experience for users in Bangladesh. We believe that protecting user privacy is a fundamental responsibility, and all our operations are conducted accordingly.
This policy may be updated at any time. If any significant changes are made, we will notify you via your registered email. The latest version will always be available on this page.
2. What Information We Collect
We only collect information that is necessary to provide our services and manage your account. Below is a description of the types of information we collect:
Personally Identifiable Information
Information you provide during account registration and identity verification:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (where applicable)
- Current address
Financial & Transaction Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, or Rocket mobile wallet numbers
- Transaction amount, date, and time
- Transaction reference number
Usage & Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser and operating system information
- Session duration and login activity
- Gaming history and preference data
- Information collected through cookies and similar tracking technologies
Communication & Support Information
Information collected when you contact our support team — content of live chat or email messages, details of complaints or requests, and the date and time of contact.
3. Purpose of Data Use
olx17 uses collected information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:
Account Management
We use your identity information to create, verify, and securely manage your account. This includes confirming age verification (to comply with the 21+ age rule) and preventing fraudulent activity.
Transaction Processing
Your financial information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain records of financial transactions. This information is also needed to enforce the ৳300 minimum deposit and ৳500 minimum withdrawal rules.
Customer Service Improvement
Our 24/7 live chat and email support team can resolve your issues quickly because they can view your account information and transaction history. This noticeably improves the quality of service.
Security & Fraud Prevention
Technical information is analysed to identify unusual login patterns, unauthorised access, and potential fraud. This process ensures the security of your account and funds.
Platform Improvement
By analysing users' gaming habits and preferences, we improve our platform's game selection, user-friendly interface, and overall user experience.
Notifications & Communications
Important account-related notifications, policy changes, and bonus offers are communicated to you via your registered email or mobile.
4. Sharing Information with Third Parties
olx17 never sells your personal information or shares it with third parties for commercial purposes without permission. However, information may be disclosed in the following limited circumstances:
Service Provider Partners
We use certain trusted third-party services to operate our platform — such as payment processors (bKash, Nagad, Rocket), server hosting providers, and security analysis services. Only the information necessary to provide the service is shared with these partners. They operate under strict confidentiality agreements and may not use your information for any other purpose.
Legal Obligations
We are obliged to disclose information when required as part of a court order, government directive, or legal process. In such cases, we will provide only the minimum information necessary.
Responsible Gaming Organisations
For the purpose of ensuring responsible gaming, limited information may be shared with authorities dealing with gaming-related issues. This step is always taken with the user's best interests in mind.
Important: We do not sell or transfer your personal information to advertising companies, data brokers, or any other commercial entities.
5. Cookies & Tracking Technology
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. Below is a description of the types of cookies we use:
Essential Cookies
These cookies are essential for maintaining your login session and operating the platform's core functions. Without them, the website will not work properly.
Functionality Cookies
These cookies are used to remember your preferences (such as language selection) and to personalise the user experience.
Analytics Cookies
Used to analyse website traffic and user behaviour. This information helps us improve our platform. All analytics data is processed using statistical methods.
You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some website features to not work properly.
6. Data Security & Protection Measures
olx17 uses industry-standard security technologies and practices to protect your personal information:
SSL Encryption
All data exchanged between our platform and your device is secured with SSL (Secure Sockets Layer) encryption technology. This technology ensures that no third party can read or alter your information.
Secure Data Storage
Your personal information is stored in encrypted form on secure servers. The servers are covered by strict physical and digital security measures. Only authorised personnel can access this information for specific purposes.
Account Security
To protect your account, we use password hashing, detection of unusual login attempts, and automatic alerts for suspicious activity. Ensuring the highest level of user security is our primary goal.
Security Audits
Our security team regularly conducts security audits to identify system vulnerabilities. Any potential threats are identified and addressed promptly.
7. Data Retention Period
olx17 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
Active Accounts
All your information is retained in our system for as long as your account remains active. This information is required for the smooth operation of your account.
After Account Closure
Even after your account is closed, information necessary for legal, security, and financial dispute resolution purposes may be retained for a specified period. Once this period has passed, the information is securely deleted.
Transaction Records
Records of financial transactions may be retained for an extended period in accordance with legal obligations. However, no unnecessary personal information is kept in these records.
8. Your Rights & Controls
You have certain important rights over your personal information. olx17 fully respects these rights:
Right to Access
If you want to know what information we have collected about you, you can contact us. We will provide that information to you within a reasonable timeframe.
Right to Correction
If there is incorrect or incomplete information in your account, you can have it corrected. Our support team will assist you through this process.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.
Right to Object to Processing
You can opt out of marketing communications and, in some cases, object to the processing of your information. Submit your request via the contact channel.
To exercise any of the above rights, contact us at [email protected]. We will respond to your request as soon as possible.
9. Protection of Minors
olx17 provides services only to individuals aged 21 or older. Our platform does not knowingly collect any information from minors.
If we become aware that someone under the age of 21 has used our platform, we will immediately close that account and delete all associated information. Age verification at the time of account registration is an important security step for us.
If you believe a minor is using our platform, please notify our support team.
10. Policy Changes & Updates
olx17 may update this Privacy Policy as needed or due to legal obligations. For any significant changes, we will take the following steps:
Change Notification
For significant changes, we will send a notification to your registered email and display a clear notice on the website. For minor and administrative changes, only this page will be updated.
Continued Use After Changes
If you continue to use our platform after receiving notice of a policy change, you will be considered to have agreed to the new policy. If you do not agree to the new policy, please contact our support team.
Privacy Contact
If you have any questions or concerns about this Privacy Policy, please contact us. Our 24/7 support team is always here for you.
Live Chat Support
Live chat support is available in Bengali and English 24 hours a day, 7 days a week.
To learn more, visit our FAQ page or read our Responsible Gaming guidelines.